Ashley Stewart dresses plus size women from the bedroom to the boardroom. Offering hip & urban outfits from head to toe in the latest fashions.
Ashley Stewart Corporate Office HQ
Ashley Stewart Ltd.
4 Margaret St.
London, W1W 8RF UK
Website: www.ashleystewart.co.uk
Phone Number: +44-20-7580-9103
Fax Number: +44-20-7580-9104
Customer Service Number: +44-20-7580-9103
Corporate Headquarters in USA:
100 Metro Way
Secaucus, NJ 07094, USA
Website: www.ashleystewart.com
Phone Number: +1 201-319-9093
Ashley Stewart Reviews by customers can be written in the comment area.
The customer service at Ashley Stewart is horrible. I placed an order for $141 and I was sent the incorrect item. I sent an email and was advised to send an email with pictures showing what I was sent before they would do anything. For any reason you need to return your order the consumer is required for the shipping both way. I am a VIP member and deserve to be treated with more respect. The email responses are lousy as well, I sent an email it took 2-3 days before I received a response. The representative Kendra has to be illiterate she spelled my name wrong when it's on the email. She really needs to know that reading is fundamental. I responded to that email and was informed that a supervisor would get in touch with me that was Monday and tomorrow is Thursday. No one seems to do what they say they will do. The items I ordered are Christmas gift and it's the week before Christmas and I am still waiting for my issue to be resolved. I ordered well in enough time to receieve my order. If this is the type of service I will receive then I will no longer do business with this company. I have placed several online orders and have never experienced any of these issues. I don't see why it's so hard to fix your mistake. This is going to ruin my Christmas!!! The CEO of Ashley Stewart really needs to know the type of customer service that his company "calls themselves" providing.
ReplyDeleteI am on the telephone with the corporate office. There is an automated recording that keeps looping with no access to a live person. I'm not impressed. How does Ashley Stewart remain in business with such poor customer service?
ReplyDeleteBecause we continue to spend our money w/ them, and accept sub par service!
DeleteDONT EVER PAY YIUR BILL AFTER 8PM OR YOU WILL BE CHARGED A LATE FEE AND INTEREST even though it isn't midnight. Ashley Stewart considers your account late after 8pm. They will charge a late fee and if not paid the following month; they will heap on another late fee with interest. Customer service will not waive late fees not matter your payment history with them. They will ask you to write a letter of dispute and will not give you a timeframe for a response. Smh. I had NEVER been late and didn't realize my payment was late after 8pm. I paid my account in full and was charged a late fee. I had no idea I had late fee and was charged the following month another late fee. I contacted CS and was told they wouldn't waive the fees notwithstanding I HAD A ZERO BALANCE AND NEVER LATE. I closed my account and WILL NEVER SHOP AT ASHLEY STEWART and will TELL EVERYONE that I know to BEWARE
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ReplyDeleteI'm a very dissatisfied customer, I've been shopping in your store's for years. I've brought numerous clothing and jackets, here lately my jackets have been coming apart at the seams. I've contacted your online cust svc dept and explained to them how I wore the jacket twice and it's falling apart. I was told since I had the jacket more than 30 days there's nothing they could do, I brought a different jacket in December and had the same problem. I love your products but if you guys don't start doing better by your customers, I'm going to take my business somewhere else.
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ReplyDeleteI'm a very dissatisfied customer, I've been shopping in your store's for years. I've brought numerous clothing and jackets, here lately my jackets have been coming apart at the seams. I've contacted your online cust svc dept and explained to them how I wore the jacket twice and it's falling apart. I was told since I had the jacket more than 30 days there's nothing they could do, I brought a different jacket in December and had the same problem. I love your products but if you guys don't start doing better by your customers, I'm going to take my business somewhere else.
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I'm a very unhappy customer, I've been a loyal customer here at Ashley Stewart for many years. I first got my credit card from them back in 2009 and I have never been late I have always paid my bill out. I ended up placing an order online in the store for a blouse that I really did like. The store manager at the time order the blouse within the store from online. This was my first time buying from online. After we placed the order I was told I should get it within 7 business days. I waited and the order never came. Before Easter I cancel the order because it was taking to long. I was told the money would be place back on my charge and that was the end of that, so I thought. I just found out just a few days ago that it was never cancel and they are still charging me. I was told that the blouse was sent and I know that's not true because I don't have it. They refused to give me my money because they said it's been more than 60 days. I will never have nothing else to do with this company again because it's all about customer service. i explain to them That I refuse!!!!!!!to pay for something that I don't have
ReplyDeleteI am BEYOND dissatisfied with Ashley Stewart return policy of "web exclusive" items, particularly shoes and boots. The ONLY option to return web exclusive items are to ship back to Ashley Stewart Returns, which is VERY EXPENSIVE and not affordable particularly since Ashley Stewart restrictions states "Footwear must be returned boxed, including the actual footwear box inside". Customers are PENALIZED by expensive shipping cost of web exclusive returned items. The upfront shipping cost in comparison to the return shipping cost are inconceivable considering the consumer endures both expenses. Customers are not afforded the ability to purchase let alone try one shoes/boots at Ashley Stewart branch locations. The ONLY shoe/boot purchase can be made online and it is DEPLORABLE that a return to store is not available or "web exclusive" purchases are not given FREE return labels. I was reminded today after speaking with Ashley Stewart Customer Service Agent Doris of return policies, but given NO RELIEF. Doris further reminded me in January 2015, well over a year ago, I received a "one-time" courtesy return label and no other return label was available. Doris stated "it would be my expense whether affordable or not to pay for the boots to be returned and shipped back to Ashley Stewart within 30 days. A supervisor was not available to speak with me, it could take 12-48 hours for a return call, nor was the corporate address known by Customer Service Agent Doris. I was sent on my way with a suggestion to use the US Post Office instead of UPS as they may be less expensive in shipping costs. The entire experience has left me FRUSTRATED and DISSATIFIED. The reminder of my January 2015 experience fast forward today is the reason I no longer am a regular customer to shop on line or in store due to the return policies of Ashley Stewart. Customer service is EVERYTHING in a competitive market of retail and when a return label can not be extended to a customer for no other reason than one was already given well over a year ago speaks volume to the company consumer concerns. The web exclusive return policy needs to change and by doing so would grant satisfaction to regular and new customers.
ReplyDeleteAshley Stewart customer service is horrible, EVERY ORDER IVE ORDER ON LINE HAS BEEN A JOKE, THE CARRIER UPSP HAS LOST EVERY PACKAGE WITH NO CONCERNS AND WHEN YOU CONTACT ASHLEY STEWART THEY HAVE THAT WHAT WOULD YOU LIKE ME TO DO ATTITUDE, ONCE I GET MY MONEY BACK ONTO MY ACCOUNT I WILL CLOSE THIS ACCOUNT ITS HORRIBLE, PLEASE STOP SHOPPING WITH COMPANY THAT DON'T RESPECT OUR NEEDS, WE ARE KEEPING THEM WITH JOBS AND CREATING HEALTH ISSUES FOR OURSELVES.. I AM DONE I CAN FIND OTHER RETAILERS THAT WILL RESPECT ME AS A CONSUMER.
ReplyDeleteWell today I contact customer service to dispute a late payment of last month's bill which by the way I paid on time by instead of going into the store clearly my biggest mistake. The girl I spoke to was the worst customer service agent I've ever encountered after her rude short responses about my account I asked for a service only John aka the supervisor got on the phone making apologizes for the rude and disrespectful rep but I plan to close this account indefinitely I would much rather use my Lane Bryant card or Avenue card then to give them one more penny of my hard earned money. Now I'm going to reach out to the corporate office to voice my disgust with there service my worst experience yet!!
ReplyDeleteWell today I contact customer service to dispute a late payment of last month's bill which by the way I paid on time by instead of going into the store clearly my biggest mistake. The girl I spoke to was the worst customer service agent I've ever encountered after her rude short responses about my account I asked for a service only John aka the supervisor got on the phone making apologizes for the rude and disrespectful rep but I plan to close this account indefinitely I would much rather use my Lane Bryant card or Avenue card then to give them one more penny of my hard earned money. Now I'm going to reach out to the corporate office to voice my disgust with there service my worst experience yet!!
ReplyDeleteWell today I contact customer service to dispute a late payment of last month's bill which by the way I paid on time by instead of going into the store clearly my biggest mistake. The girl I spoke to was the worst customer service agent I've ever encountered after her rude short responses about my account I asked for a service only John aka the supervisor got on the phone making apologizes for the rude and disrespectful rep but I plan to close this account indefinitely I would much rather use my Lane Bryant card or Avenue card then to give them one more penny of my hard earned money. Now I'm going to reach out to the corporate office to voice my disgust with there service my worst experience yet!!
ReplyDeleteRude, Dysfunctional Employees! It's no wonder many of the stores are closing. CUSTOMER SERVICE is KEY! Without Customers you don't have a business! It's called Supply and Demand...Consumer Sovereignty! Undoubtedly Ashely Stewart executives don't get it...
ReplyDeleteTERRIBLE CUSTOMER SERVICE!!!!!!
ReplyDeleteI CAN UNDERSTAND WITH ALL THE MONEY THEY MAKE WITH THESE CHEAP CLOTHES. I PURCHASED A FEW WHITES DRESS RETURNED A FEW NEEDED IT FOR A SPEACIAL OCCASION, HOWEVER ONE OF THEM KNEW I COULDNT RETURN IT PLUS IT WAS CUTE. TODAY I TOOK THE TAG OFF TO WEAR TODAY TO WORK I GET TO WORK NOT EVEN AN HOUR AND THIS CHEAP DRESS HAS RIPPED OMG ITS NOT TOO SMALL FOR ME AT ALL THANK GOD IT HAS A LINING I AM SHOCKED UPSET AND DISAPPOINTED...
ReplyDeleteCustomer Service is a joke and the staff needs more training on how to process a check on the cash register. I wanted to pay my bill with a check from my credit union with my name and Ashley stewart name on it along with the account number that staff did not know what to do and told me to mail the check in. if I had a personal check they could do it and they also to me to go cash the check and bring in the cash. That is very poor customer service they should be trained on how to use the cash register in every way.I had a check from the same credit union but for Lane Bryant and had no problem at all the staff knew what to do and that was good customer service well trained.
ReplyDeleteTo Whom It May Concern;
ReplyDeleteLet me start by saying how very disgusted I am with the Ashley Stewart Brand and or Team you employee. The treat of my items where in correct upon receiving them. I could not for the life of me understand how a shirt that's 5 sizes to small was sent to me. I don't normally order from your company because a past return issues for my son's graduation(shoes) Now after 2 years I thought there could be some change..Well boy was I wrong not to metion how rude and disrespectful and dismissive 2 managers were to me.I'm SUPER angery and wish for nothing but to be face to face with your rude staff. Not sure how your customer service training works,but being a 25 year Registered Nurse and 27 amazing folks working under me I would never ever allow such a out right nasty display take place. I ordered a jean jackect from your company for an event we're having at the hospital and was ecxcited to see your company had one that I loved at frist glance.Seeing it would arrive a days before the event I was overjoyed. When I got an email stating it had arrived 3 days early I was overjoyed. I get home to find it was in the mailbox. Very odd I thouyght pulled the package out the box and was enraged this couldn't be a jackect. Opend and it was a to small tie dye shirt that I could even put one arm in..Now I must say anger rage and great disappointment took over. It was saturday and I could do nothing. I spoke to several staff members about the issue and the reposes I received were very upsetting. "why would you order from them" I hate there items "They have the worst service "You should've just gone some where local" They are awful' There clothes suck" I brought something from them and it fit my 2yr old. Im sure I don't need to go on.Now with that being said I spoke a nice lady Karen who transfered me to a Supervisior name was not stated but was very dismissive and aggressive called back got Karen again still very pleasant and excepted my angry tone. Now I get Tavonna this person was how do you say scripted and dismissive spoke over top of me on several occasions stating Mama as I said we'll send a email and I have no one else for you to speak with would you like for us to send you a return label once you have return the item we will credit your visa. I said no I'd like the damn jacket I paid for. Well until you reorder another on you won't get the jacket. I sit here flabbergasted! So your telling me I'm out of $37.88 I spent and I should spend another $37.88 a total of $75.76 spent and wait 14 business days for a refund on a item I didn't request, I ask you what valid since does this make? Not having the correct item for my event because the jacket is in stock and wait 14 days for my refund while you investigate my issue? The lady stated yes I was floored that's when bad language and foul words flew from my mouth. I feel nothing but disgust and contempt for her and hope you all take this email very serious. I will be putting this email on every social media outlet I can unless this is resolved and my jacket and refund are in my presence. I should not have to go out of my way to do anything,my card was charged emails were sent and none my items were available and nothing was accurate. Not at all the customers fault. So now that I have stated my case please be mindful That I asked your unprofessional staff for corporate information and I received and this what I received.
*Ashlley Stewart*
150 McAdon Lands Pkwy,Suite 403
Secaucus NJ 07094
I will attach my items and I hope you all get sent out of BUSINESS ASAP!!!!
Angry Customer!!!!!!!!!!
I see Ashley Stewart is shady a company all the way around!!
ReplyDeleteI see that Ashley Stewart is a shady company! I will never shop your stores ever again! you closed my account for no fault of mine!. I understand that you can do this without my consent. To close an account and not notify the customer is just shady practices. I am not upset because it was closed I am upset because you did not have the decency to inform me your customer. Rather have me go into the store and try complete a purchase and find out like that. Then to have your supervisor tell me I could use some other form of payment! Really! Do you think in your wildest dreams I would consider purchasing anything from you!! after the embarrassment you caused. When you could have simply sent a letter or used secure messaging. Ha, I was a good customer to you I paid my bill paid on time never ever have been late or missed a payment! Then your Rep tells me to use another form of payment you are a lie! I will not ever purchase ANYTHING from this company again! I still have not received any notices from you. I was a loyal customer but I see that loyalty means nothing in your case! I checked my online account and nothing still looks to be open!! Why does it not reflect CLOSED??? Well, I see from the above that you are just shady like I said! Now I know my little rant more than likely does not move you at any point at all! There are plenty of others that will continue to shop you! As for me and my house this is a good thing! My dollars should go where good customers are appreciated! Rumor has it you are going out of business anyway, that is also a good thing!
ReplyDeleteLadies, I suggest that if you can find somewhere else to spend your money to do just that, read comments above and take heed! You can be a good customer they don't care, customer service is lousy and their practices are very shady, they don't deserve your money!
Worst Regards
Why this store always put the best jean online and not in the stores, I will like too see more diffrent jeans in the store and not online, I love ashley stewart clothing. you all need more quality in the store.
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